Privacy Policy

This Privacy Policy explains how Wonaco Casino may collect, use, store and share information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their personal information, marketing communications and cookies. We aim to handle information responsibly, transparently and only for appropriate business, security, service and legal purposes.

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Information we may collect

When you use Wonaco Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The type and amount of information collected will depend on the services you use, the checks that apply to your account and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you browse the website or use casino features.

Quick links

Account and personal details

Your name, date of birth, contact details, username and account information.
Information about your preferences, account settings, communications and requests to support.
Details you provide when you register, update your account, enter a promotion or otherwise use the website.

Verification and compliance information

To help protect the website and its players, we may request information or documents used to verify identity, age, account ownership or other details. This may include verification documents and information needed for security, responsible operation, anti-fraud checks and other required reviews. We only ask for information that is reasonably connected with the relevant check or service.

Payment and transaction records

We may handle information about deposits, withdrawals, account balances, gaming activity, transaction history and payment status. Payment information may be processed with payment service providers. Where appropriate, we may receive confirmation or limited payment details from those providers rather than storing complete payment credentials ourselves. Transaction records help us operate accounts, respond to queries, identify unusual activity and meet applicable obligations.

Device, usage and cookie data

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, general location information, access times, pages viewed and interactions with website features. We may also use cookies and similar technologies to remember settings, maintain sessions, understand website use, support security and improve performance. This information may be connected with account activity where necessary for the purposes described in this policy.

How we use information

Personal information is used for reasonable and relevant purposes connected with providing and protecting the Wonaco Casino website and services. The main purposes may include creating and managing player accounts, processing account requests, supporting gameplay and account features, and communicating with players about service-related matters.

To register, maintain and administer your account.
To verify identity, age, account ownership and information supplied by a player.
To process deposits, withdrawals and other account transactions.
To conduct security, anti-fraud, anti-money-laundering and other risk checks.
To provide customer support, investigate questions and resolve complaints or technical issues.
To operate, maintain, test and improve the website, systems and player experience.
To understand general usage patterns and help prevent misuse, unauthorised access and harmful activity.
To send service messages, account notices, security alerts and other communications needed to administer the account.
To send marketing communications where permitted and where the player has provided the required consent or otherwise has a valid choice to receive them.
To meet legal, regulatory, tax, accounting, court or other official requirements that apply to the service.

We may combine information from different sources when this is reasonably necessary for one of these purposes. For example, account details, transaction records and device information may be reviewed together when investigating a security concern or unusual activity. We do not use personal information for purposes that are unrelated to the service without an appropriate basis or notice.

Sharing information with service providers

Information may be shared with carefully selected service providers that help operate the website or provide services on our behalf. These providers may support hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, analytics, security and other operational functions. They should only use information as needed to provide their services or meet applicable requirements.

Information may also be disclosed where reasonably necessary to protect players, the website, our rights or the security of systems; to investigate suspected fraud, unlawful activity or breaches of terms; or to respond to a valid legal or official request. We do not sell personal information as a general business practice. If information is transferred or accessed across borders by a provider, appropriate steps are taken to handle it securely and consistently with relevant privacy requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. Some cookies are necessary for core functions, such as keeping you signed in, remembering selections, supporting security and allowing pages to work correctly. Other cookies may help us understand website performance, recognise returning visitors, remember preferences or make content more relevant.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block new cookies or receive a warning before a cookie is stored. If you disable cookies, some website functions may not work as intended, and certain preferences may not be remembered. Where a separate cookie notice or consent tool is displayed, it may provide additional choices about optional technologies.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, verification procedures and staff or provider practices designed to protect information. No website, online account or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep account credentials private and contact support promptly if they believe an account or device has been compromised.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in a way that removes its connection to an identifiable player.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights can be subject to reasonable exceptions, including where information must be kept for legal, security, fraud prevention, dispute resolution or other legitimate purposes. We will explain any relevant limitation when responding to a request.

Access: you may ask for a copy of personal information we hold about you, together with general information about how it is used.
Correction: you may ask us to correct information that is inaccurate, incomplete, out of date or misleading.
Deletion: you may ask us to delete your personal information where there is no continuing reason or legal requirement to keep it.
Marketing consent: you may withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact privacy support.
Information about processing: you may ask general questions about the purposes for which your information is used and the types of providers that may receive it.

How to make a request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@wonacocasino.wtf. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. For account security, we may need to verify your identity before providing information, making a change or completing a deletion request. We may also ask for clarification if a request is broad or unclear.

We aim to respond to privacy requests within a reasonable time. The outcome and timing may depend on the nature of the request, the information involved and any legal or security requirements. Closing an account or unsubscribing from marketing does not necessarily delete all records, because some information may need to be retained for a period required by law or for other legitimate purposes. Service and security messages may still be sent where they are necessary to administer an account or respond to a request.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, information practices or applicable requirements. When the policy changes, the updated version will be made available on this page with a revised date or other notice where appropriate. Players should review the policy periodically so they remain aware of how information may be handled.

By continuing to use the website after an updated policy is published, you acknowledge the revised information practices to the extent permitted by law. If a change requires a separate choice or consent, we will provide that choice where appropriate. Questions, requests or concerns about this Privacy Policy can be directed to support@wonacocasino.wtf.